Terms & Conditions

1. About these terms

1.1. These terms apply to every booking made with Vezzora ("we", "us"), whether through vezzora.com, by WhatsApp, by email or by phone. The version published on the website at the moment your booking is confirmed is the one that applies to it.

1.2. Vezzora provides private chauffeur transfers in the French Alps, on the French Riviera and in neighbouring regions of Switzerland and Italy. Journeys are carried out by professionally licensed chauffeurs and VTC operators working with Vezzora (the "Operator").

1.3. "You" means the person who makes the booking. By booking, you accept these terms for yourself and on behalf of every passenger travelling under the same booking.

2. Private transfers only

2.1. Every Vezzora transfer is private. The vehicle is reserved exclusively for you and your group. We do not operate shared or pooled transfers and we never add other passengers to your journey.

3. Making a booking

3.1. Your booking is confirmed when you receive our written confirmation by email after payment, or, for bookings arranged directly with us, when we confirm it to you in writing.

3.2. You are responsible for giving us accurate and complete information: passenger names and number, all luggage and ski or snowboard equipment, exact pick-up and drop-off addresses, date and time, flight number where relevant, and a phone number on which you can be reached on the day of travel.

3.3. Please check your confirmation as soon as you receive it and tell us immediately if anything is wrong.

3.4. If an address is incomplete or incorrect and we cannot reach you, the chauffeur may meet you at the nearest practical public location.

3.5. If more passengers or more luggage arrive than were booked, we may be unable to carry them where this would exceed the vehicle's legal seating capacity or safe load. Where space allows, the price may be adjusted.

4. Prices and payment

4.1. The price shown in your quote and confirmation is fixed. It does not change because of traffic, weather or the route the chauffeur takes.

4.2. The price may only change if the booking itself changes: a different time or address, additional passengers or luggage, a different vehicle, extra stops, or waiting time beyond the free period described in section 7.

4.3. Return discount. When you book an outbound and a return transfer together in the same booking, you receive 5% off the total price. The discount is applied automatically in your quote.

4.4. Payment is made by card through our secure payment provider, either when you book online or through a secure payment link we send you. We never see or store your full card details.

4.5. All prices are in euros.

4.6. Transfers on Saturdays and Sundays carry a 30% weekend surcharge, and transfers between 22:00 and 06:00 carry a 20% night surcharge. Both are included in the quote before you book.

5. Changes to your booking

5.1. Please send any change request in writing, by email or WhatsApp, as early as possible. We will confirm whether the change is possible and any difference in price.

5.2. Changes requested less than 24 hours before pick-up cannot be guaranteed.

6. Cancellations

6.1. Cancellations must be made in writing, by email or WhatsApp.

6.2. Cancellation 48 hours or more before the scheduled pick-up time: full refund.

6.3. Cancellation between 48 and 24 hours before the scheduled pick-up time: 50% refund.

6.4. Cancellation less than 24 hours before the scheduled pick-up time, or failure to show up: no refund.

6.5. In a return booking, each leg is treated as a separate transfer for cancellation purposes. If one leg is cancelled, the 5% return discount no longer applies and the remaining leg is charged at its one-way price.

6.6. The statutory right of withdrawal for distance contracts does not apply to passenger transport services.

6.7. If we have to cancel a transfer for reasons within our control, we will either arrange suitable alternative transport or refund you in full.

7. Airport pick-ups and waiting time

7.1. Your chauffeur will meet you at the agreed meeting point in the arrivals area.

7.2. The first 60 minutes of waiting time are free, counted from your flight's scheduled arrival time. If your flight is delayed beyond that, additional waiting time is charged at our current waiting rate, which we will tell you on request.

7.3. The same rule applies to delays caused by baggage reclaim or passport control, including registration under the EU Entry/Exit System.

7.4. Please tell us as soon as you know about any delay. If your flight is delayed by several hours or cancelled, contact us and we will do our best to rearrange your transfer. If we are not informed and cannot reach you, the booking may be treated as a no-show.

8. Pick-ups from resorts, hotels and residences

8.1. Please be ready at the agreed pick-up time. Extended waiting at non-airport pick-ups may be charged.

8.2. For departures to an airport, we are happy to advise you on a suitable pick-up time. If you choose the pick-up time yourself, you are responsible for allowing enough time to reach your flight. Journey times shown on our website are indicative, and mountain roads in winter can take considerably longer.

9. Luggage and ski equipment

9.1. Please declare all luggage when booking, including skis, snowboards, boot bags, strollers, bicycles and any oversized items. We choose the vehicle based on this information.

9.2. Undeclared items that exceed the vehicle's capacity may not be carried.

9.3. You remain responsible for your belongings during the journey. Please check the vehicle before leaving it. We are only liable for loss of or damage to luggage where it is caused by our fault.

10. Children

10.1. Child seats and boosters are provided free of charge. Please request them when booking and state each child's age and weight.

10.2. Children travel in the appropriate child restraint as required by French law.

10.3. Every child, including infants, counts as a passenger and must be included in the booking.

10.4. Parents or accompanying adults are responsible for children throughout the journey. We do not carry unaccompanied minors unless agreed in writing in advance.

11. On board

11.1. Seat belts must be worn at all times.

11.2. Smoking and vaping are not permitted in the vehicle.

11.3. The chauffeur may refuse to carry any passenger whose behaviour or condition puts the safety of the journey at risk.

11.4. If the vehicle is soiled or damaged by a passenger, cleaning or repair costs will be charged to you.

12. Road conditions and events beyond our control

12.1. Mountain transfers depend on weather and road conditions. Snow, road closures, chain requirements, avalanche risk, accidents, strikes, border controls or decisions of public authorities may cause delays or changes of route.

12.2. Safety comes first. Decisions about road safety, including the use of chains and the choice of route, are made by the chauffeur.

12.3. We are not responsible for delays caused by such events, but we will keep you informed and do everything reasonable to get you to your destination.

13. Liability

13.1. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or any other liability that cannot be limited by law.

13.2. Subject to 13.1, we are not liable for indirect losses such as missed flights, trains, hotel nights or event tickets caused by events beyond our control, and our liability in connection with a booking is limited to the price paid for it.

13.3. We recommend travel insurance that covers flight delays and missed connections.

14. Complaints

14.1. If something was not right, please write to us at info@vezzora.com as soon as possible after your journey. We will look into it and reply in writing.

15. Personal data

15.1. How we handle your personal data is described in our Privacy Policy.

16. Governing law

16.1. These terms are governed by French law. If you are a consumer, you keep the protection of the mandatory consumer laws of your country of residence.

16.2. We will always try to resolve any dispute amicably first.

17. Changes to these terms

17.1. We may update these terms from time to time. The version in force when your booking was confirmed continues to apply to that booking.

17.2. If any part of these terms is found to be invalid, the rest remains in force.