Privacy Policy

1. Who we are

Vezzora is responsible for the personal data described in this policy.

Email: info@vezzora.com

Phone: +33 7 68 11 69 90

2. What data we collect

Booking details: your name, email address, phone number, pick-up and drop-off addresses, date and time of travel, flight number and terminal, number of passengers, luggage and ski equipment, children's ages for child seats, special requests, and the same details for a return transfer.

Payment information: payments are processed by our payment provider. We receive the payment status and amount, but never your full card details.

Communications: messages you send us by email, WhatsApp or through the website.

Technical data: we record source (how you arrived — e.g. a search engine, a partner link, or direct), device type, approximate location and IP address on booking or partner registration, for fraud prevention and to understand how clients find us. Kept for 12 months, then deleted automatically.

Partner referrals: if you arrive on our website through a partner's link, we record that referral so the partner can be credited for your booking.

Quote emails: if you ask us to email you a quote after arriving through a partner's recommendation, we store your email address together with that partner's code, only to credit them if you book within 60 days. It is deleted automatically after 60 days either way.

Guests registered by a partner: a partner may give us a guest's contact details (email, phone, and an expected arrival date) ahead of a booking, so we can credit them if that guest books within 60 days. Also deleted automatically after 60 days.

Partner accounts: for hotels, agencies and other partners who join our partner programme, we process their name, contact details, bank details for payouts (stored encrypted) and referral statistics.

3. Why we use it

We use your data to take, confirm and carry out your booking and to process payment, which is necessary to perform our contract with you. We send you service messages about your booking for the same reason. We use technical data to protect the website against fraud and abuse, which is our legitimate interest. We keep accounting records because the law requires it. We do not send marketing messages unless you have explicitly agreed to receive them.

4. Who we share it with

The chauffeur or Operator carrying out your transfer receives the details needed to perform it.

Service providers who help us run Vezzora, and only for that purpose:

The referring partner, if you came through a partner link, is told that a booking was made so their commission can be calculated.

Public authorities, only where the law requires it.

We never sell your personal data.

5. International transfers

Some of our service providers are based outside the European Economic Area. Where your data is transferred outside the EEA, it is protected by the EU Standard Contractual Clauses or an adequacy decision of the European Commission, such as the EU-US Data Privacy Framework.

6. How long we keep it

Booking and payment records are kept for as long as French accounting law requires. Other booking-related data is kept for up to three years after your last booking or contact with us. Security logs are kept for up to 12 months. A quote email or a guest registered by a partner (see section 2) is kept for at most 60 days, whether or not it leads to a booking. After these periods, data is deleted or anonymised.

7. Security

Data is encrypted in transit, access to our database is restricted, and partner bank details are stored encrypted.

8. Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw any consent you have given. To exercise these rights, write to info@vezzora.com. We will reply within one month.

You also have the right to lodge a complaint with the French data protection authority, the CNIL (www.cnil.fr), or with the authority in your country of residence.

9. Cookies

How we use cookies is explained in our Cookie Policy.

10. Children

Our services are booked by adults. We only process information about children that a parent or guardian gives us for the booking, such as a child's age for a child seat.

11. Changes

We may update this policy. The date at the top always shows the latest version.